Our experience is your Advantage

Our experience is your Advantage

Our experienced team draws on extensive industry knowledge and has a commitment to outstanding results, seeing themselves as your partner in success.

Vantage Strata represents a new era of strata management service in and around the ACT and NSW. One which recognises multi unit apartment, townhouse and mixed use strata developments are more than just bricks and mortar. These properties are living, breathing communities, and their management requires more than a reactive approach.

Our experienced team draws on extensive industry knowledge and has a commitment to outstanding results, seeing themselves as your partner in success.

Vantage Strata represents a new era of strata management service in and around the ACT and NSW. One which recognises multi unit apartment, townhouse and mixed use strata developments are more than just bricks and mortar. These properties are living, breathing communities, and their management requires more than a reactive approach.

Our Approach

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Vantage Strata believes the standard industry business model is broken and has led to poor outcomes for Owners Corporations. In basic terms, the traditional strata manager is invariably performing such a high volume of tasks of both high and low level, they are unlikely to deliver an adequate level of service.

Centralisation

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In response to this problem, Vantage Strata have structured our business with a strong focus on centralisation of certain specialised tasks. This is achieved through the creation of departments so the Owners Corporation’s needs are attended to within a shorter turnaround time and in greater depth. Our Strata Managers are able to devote their time to focus on providing advice to Executive Committees based on their specialised knowledge and application of unit titles legislation.

The same way a Strata Manager is a source of specialised knowledge on legislationrelevant to owners, our other departments such as Facilities and Maintenance, Finance, and Administration and Meetings can be relied upon for their own departmental expertise. Of course, the Strata Manager oversees the function of other departments and will remain your primary point of contact.

Setting new industry benchmarks

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A clear line can be drawn between the service delivery outcomes of a Strata Management business and how that business compares to industry KPI’s. In order to provide the level of service we believe strata management needs to deliver, we consistently achieve above industry standard in key service metrics

Support Staff to Strata Manager Ratio

While Strata Mangers fill the key management position in relation to the management of an Owners Corporation, the personnel who support the Strata Manager are of equal importance. The reality is that support staff underpin the operation of Strata Management.

Vantage Strata – 2.3:1

Industry Standard – 1.4:1

*Support Staff (not including Building Managers) : Strata Manager

Buildings to Strata Manager Ratio

  Vantage Strata

  Industry Standard

The standard industry business model typically results in an individual management portfolio consisting of up to 60 buildings per Strata Manager. With such high building numbers, it is impossible for a Strata Manager to have meaningful knowledge across their portfolio.

Units to Strata Manager Ratio

  Vantage Strata

  Industry Standard

Our business model of fewer buildings per portfolio has not been achieved at the expense of a higher ratio of units per Strata Manager. Our unit per manager ratio sits well below the industry average. 

Our People

Your strata team provides reliable and efficient strata, facilities and onsite building management.

Our People

Your strata team provides reliable and efficient strata, facilities and onsite building management.

Executive Team

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Chris Miller

Managing Director

About Chris

The foremost expert on the interpretation and application of strata legislation within the ACT, Chris Miller has over a decade’s experience in the property sector, predominantly in strata management and commercial property consulting.

Chris has always had an “on the tools” involvement in all areas of strata management, from day to day administration of Units Plans, to providing advice in relation to new developments and precincts, as well as providing advice to local industry and government in relation to the changing legislative environment.

Being the current President and founding member of the ACT chapter of Strata Community Australia, Chris is passionate about forging new paths for the strata industry.

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Robin Marks

General Manager

About Robin

Born and raised in South Africa, Robin spent some twenty five years in a banking career holding various management positions, including managing a ‘flagship’ branch. Always having had an underlying passion for property and seeking a new challenge, Robin moved into a position within the real estate industry, soon after becoming a franchisee. After immigrating to Australia, Robin resumed his career in the property sector, specialising in strata management. 

Through taking care of a large diverse portfolio of properties, Robin has gained an excellent knowledge of the industry and the various components thereof. Robin brings a strong financial mindset, coupled with a solid operational background to the group, along with a wealth of strata management experience which affords him a high level of understanding in terms of what executive committees, owners and residents expect. 

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Andrew Taylor

Operations Manager

About Andrew

Andrew entered real estate in 1987 and has been involved in the property industry in a variety of aspects including sales, property management and strata management. In all of these facets, Andrew has had management roles due to a passion for systems and procedures that create tangible results. 

Joining Vantage Strata in 2017, Andrew has brought his wealth of experience to set about creating efficiencies and service delivery through the use of technology. Andrew is continues to further develop systems that we believe will result in Vantage Strata being able to deliver a greater and more efficient service to our clients. His vison for Vantage Strata is to create the most recognised and effective Strata Management Company.

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Our Team

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Strata Management

Brittany Durand – Strata Manager
Sandra Kerr – Strata Manager
Daniel Leskovec – Strata Manager
Gidget Palmer – Strata Manager
Paul Rowand – Strata Manager
Sarah Weihrauch – Strata Manager
Peter Zakharoff – Strata Consultant
Vasiliki Merkoureas – Onboarding Specialist

Building Management

Brigette Bowes – Building Manager
Kevin Heitel – Building Manager
Ron Hendrickson – Building Manager
Murray Louis – Building Manager
Ross Peverill – Building Manager
Alan Renton – Building Manager
Alistair Scott – Building Manager
Jana Sivarajah – Building Manager
John Secara – Building Manager
Jake Presland – Assistant Building Manager

Facilities Management

Edzel Dy – Facilities Manager
Rupert Cullen – Built Environment Consultant
Robin Miller – Quality Control Officer
Nicholas Khaw – Maintenance Coordinato

Administration and Finance

Melissa Cole – Office Manager
Kelsey Thuillier – Executive Assistant to Managing Director
Amalina Majid – Meeting Assistant
Amalina Kamal Din – Database Officer
Rola Issa – Receptionist
Nadzirah Jalil – Finance Manager
Meg Lynch – Accounts Payable

Our Culture

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“Culture eats strategy for breakfast.”

Peter Druker