Building Manager
An exciting opportunity has arisen for a team player with strong customer relationship and administration skills to join the team at Vantage Strata.
We are an innovative, rapidly growing Strata Management business based in Canberra and expanding nationally. Renowned for providing an outstanding level of customer service, we require an individual who exhibits a strong sense of commitment to their portfolio and excels at building a rapport with stakeholders at all levels.
Overview
Ensure that the cleaning, repairs and servicing of utilities are being maintained by the relevant service contractors.
The ongoing management of an esteemed mixed-use development including the following:
- Attending to maintenance requests from residents, owners, and the Strata Manager.
- Request quotes from contractors as instructed/requested by the Strata Manager.
- Arrange for contractors to attend and repair ad hoc maintenance items.
- Consolidate quotes for maintenance works and provide a recommendation to the Strata Manager.
- Approve quotes as directed by the Strata Manager.
- Follow up contractors for confirmation of completion of works.
- Undertake regular inspections of the building to ensure that the required standards of presentation, compliance, and maintenance are being met.
Main Duties/Responsibilities
Breakdown Repair Management
- Identify any breakdowns and faults and implement correct rectification measures.
- Ensure that all repair works and maintenance deemed necessary is undertaken in a timely manner.
- Undertake minor general repairs.
Service Maintenance Contracts
Supervision and routine performance monitoring, inspection and vetting of maintenance contracts such as:
- Lift Services
- Mechanical Plant and Air Conditioning systems
- Building Automation and Control systems
- Fire and Evacuation systems
Physical Management – Specific Duties
- Report any repairs that are required to the building over and above maintenance requirements under Service Contracts.
- Liaising with contractors on service-related matters.
- Facilitating the attendance of all service and maintenance contractors and overseeing the performance of these contractors.
- Provision of a monthly report on the building, including maintenance undertaken, incidents and maintenance required.
- Immediately report and record any insurance recoverable event.
- Maintain a register on the Building Management Platform (BMP) of complaints related to the Common Property and report any complaints.
- Where necessary provide assistance to residents around the use of facilities equipment, plant, etc.
- Attend meetings as requested.
- Take all reasonable steps to ensure correct and safe work practices are adopted at all times in the building.
- Issue and accept the return of Security Keys/fobs/cards.
- Take appropriate action to protect the security of the property by canceling or re-coding any or all Security Keys/Fobs/Cards as required.
- Immediately report any breaches of security to the police and the Strata Manager.
Performance Goals
- Ensure that maintenance requests are actioned timeously and are closed out on BMP in an acceptable time frame.
- Deal with residents, owners, contractors, suppliers and other employees professionally at all times.
- Demonstrate exceptional loyalty and protection of the ‘Vantage’ brand.
- Demonstrate an exceptional level of customer service.
- Demonstrate a high level of attention to detail.
Building Management Platform
- Close maintenance tasks on the BMP once completed.
- Process maintenance requests from residents and owners via the BMP.
- Closeout preventative maintenance tasks on the BMP once complete.
- Monitor amenity bookings.
Employer Questions
Your application will include the following questions:
What’s your expected annual base salary?
Apply Now
If you are interested in this role, please fill out the application form provided.
