Welcome to your new home

As an owner, you are now a member of the Owners Corporation for your unit plan. The Owners Corporation is the collective body of all unit owners, responsible for the management and upkeep of common property.

Vantage Strata has been appointed to manage the Owners Corporation on your behalf. Our role is to ensure common property is maintained, the building operates as intended, and owners have what they need to make informed decisions. We work at the direction of the Executive Committee and the broader group of owners who make up the Owners Corporation.

A few ways to be considerate of your new neighbours on moving day:

• Keep accessways clear and avoid leaving removal vehicles on common property longer than necessary.
• The complex isn't set up to handle large removalist waste such as oversized boxes, Styrofoam, and hard waste. Break these down and dispose of them at a nearby waste facility rather than leaving them in common bins.
• Clean up any mess from the move as you go.

Your Strata Manager is your primary point of contact for all building and owners corporation enquiries. They can be reached directly on the details in you welcome email.

For general enquiries, you are also welcome to contact our office directly on (02) 6171 9700.

We receive ownership details from solicitors via the Section 115 Notice after settlement. On occasion this information arrives out of date or incomplete.

Please complete and return the Owner Information Update Form to adminsupport@vantagestrata.com.au at your earliest convenience. If you have already completed this form through the residents portal, please disregard this request.

For joint owners or companies, please also complete the nominee section of the form.

Vantage Strata uses an online portal called the Vantage Command Centre. All residents are strongly encouraged to download the app - it's how you'll stay across important updates about the property.

Through the Vantage Command Centre, you can:

• Access building documents, plans, and the Owners Corporation rules relating to your property
• Submit maintenance requests and monitor progress
• Order additional keys, fobs, and remotes
• Review apartment guidelines including pets and alterations
• Find recycling and waste disposal guidelines
• Receive alerts and updates from your Strata Manager

All residents share responsibility for building security. A few things to keep in mind:

• Do not leave valuables in vehicles, including building access equipment such as remotes, keys, and swipe cards.
• Do not allow tailgating into parking areas or entrance doors.
• Ensure garage doors and other access doors are closed correctly after use.
• If you have a storage cage, store only general items - not high-value belongings.
• Report anything suspicious to police on 131 444.

Vantage Strata's role is to maintain common property and ensure the building operates as intended. We work at the direction of the Executive Committee and the broader Owners Corporation.

If your building has a basement:

• Basements are regarded as wet areas. On occasion you may experience water seepage - this is by design and the basement has been built to accommodate it.
• If your storage cage is in the basement, store only items suitable for a damp environment.